We pack every stone like it matters — because it does. Clear policies, no surprises.
Every item is packed by hand with materials chosen to protect fragile stone, crystal, and mineral specimens during transit. We take extra care because these pieces are irreplaceable — each one formed over millions of years.
Multi-layer bubble wrap, foam padding, and double-walled corrugated boxes. Delicate specimens get custom cushioning to prevent any movement during shipping.
Orders are carefully packed and shipped within 1–3 business days. During peak periods, allow up to 5 business days for processing.
Standard: 5–8 business days
Priority: 2–4 business days
All shipments include tracking information sent via email.
Standard: $5.99 flat rate
Priority: $12.99 flat rate
Free shipping on orders over $75
Carriers: We ship via USPS Priority Mail and UPS Ground. Carrier selection is based on package weight and destination to ensure the safest transit for your items. You'll receive a tracking number via email once your order ships.
We stand behind every piece we sell. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. We want you to love what you keep.
Items must be unused, undamaged, and in their original packaging. Returns are accepted within 30 days of delivery. Sale items and custom orders are final sale.
Email stonehewn@polsia.app with your order number and reason for return. We'll respond within 1 business day with return authorization and instructions.
Pack the item securely (re-use the original packaging if possible) and ship to our return address below. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method. You'll receive an email confirmation when your refund is processed.
Killian Ray
126 S Mercer St
Greenville, PA 16125
Damaged items? If your order arrives damaged during shipping, contact us immediately with photos. We'll arrange a replacement or full refund at no extra cost — including return shipping. We insure all shipments for this reason.